PRIVACY POLICY for website, SMS POLICY INFO

24Hrs Fast Print & Signs (“24Hrs Fast Print & Signs,” “we,” “us,” or “our”) values the privacy of our customers and website visitors. Our Privacy Policy outlines how we collect, use, disclose, and protect customer information when you visit 24hrsPrintandSigns.com, request a quote for our printing services, place an order, make a payment, upload artwork or other files, or engage in any other activity using our services. Additionally, our SMS policy is designed to ensure data security while keeping you informed.

We may collect customer information that you voluntarily provide when you request a quote, contact us, place an order, submit payment information, upload artwork, or communicate with our company. To ensure data security and adhere to our privacy policy, this information may include: 

- Name 

- Business or organization name 

- Mailing, billing, or shipping address 

- Email address 

- Telephone or text-message number 

- Printing specifications and order details 

- Quote request information 

- Billing and payment-related information 

- Artwork, photographs, logos, graphics, documents, PDFs, and other files you upload or provide for printing 

- Communications between you and 24Hrs Fast Print & Signs 

- Other information you voluntarily provide 

Additionally, please review our SMS policy for details regarding the use of text messages in our communications.

When you purchase printing services or products, your payment information, including credit or debit card details, billing information, transaction records, and related payment specifics, may be submitted through a payment processor or other payment service utilized by our website. These payment processing services collect and handle your customer information in accordance with their own privacy policies and data security practices. Please rest assured, we do not sell customers' payment information, and we adhere to a strict SMS policy to protect your privacy.

Customers may provide or upload artwork and production files to complete their printing services orders. These materials may include PDFs, photographs, logos, business cards, advertisements, signs, banners, forms, documents, and other customer-supplied content. To ensure data security and uphold our privacy policy, we handle customer information with care. We use customer files primarily to: prepare printing quotes, review artwork for production, create proofs, produce ordered products, make requested corrections or modifications, reproduce previously ordered products upon request, and provide customer support related to an order. Customer artwork and files may be retained for business, production, recordkeeping, reorder, or customer-service purposes as reasonably necessary. However, customers should avoid submitting sensitive personal information in artwork or files unless it is essential for the requested printing service. Our SMS policy also emphasizes the importance of protecting personal data.

We may use collected customer information to:

Provide high-quality printing services and sign solutions

Prepare and respond to quote requests

Process and fulfill orders effectively

Communicate regarding artwork, proofs, payments, production, shipping, pickup, and order status

Deliver excellent customer service

Process transactions securely

Maintain business and transaction records

Enhance our website, products, and services

Prevent fraud, abuse, and unauthorized transactions

Ensure data security and maintain website integrity

Comply with applicable laws and legal obligations

Send service-related or promotional communications where permitted by law

4A. SMS/TEXT MESSAGING POLICY

24Hrs Fast Print & Signs may offer an SMS/text messaging program to customers who expressly request and consent to receive marketing text messages from us.

By opting in, you agree to receive SMS/text messages from 24Hrs Fast Print & Signs at the mobile telephone number you provide.

Our SMS messages may include:

Reorder reminders

Promotions

Special offers

Other marketing communications related to our printing services, signs, banners, and associated offerings

4B. SMS OPT-IN AND CONSENT

Customers may opt into our SMS marketing program by manually requesting to receive text messages from 24Hrs Fast Print & Signs.

We only intend to send marketing SMS/text messages to customers or subscribers who have provided the appropriate consent. By providing your mobile number and requesting enrollment in our SMS program, you authorize 24Hrs Fast Print & Signs to send marketing text messages to that number.

4C. HOW TO OPT OUT OF SMS MESSAGES

You may cancel SMS/text messaging at any time. Reply STOP to any SMS message from us to opt out.

After you send STOP, you may receive a confirmation message indicating that you have been unsubscribed. Once your opt-out request is processed, you will no longer receive marketing SMS messages from us unless you choose to opt in again. For assistance, reply HELP or contact 24Hrs Fast Print & Signs directly.

Message and data rates may apply depending on your mobile carrier and service plan.

4D. SMS DATA PRIVACY

We respect the privacy of your mobile information. Mobile information, including phone numbers and SMS consent/opt-in data, will not be sold, rented, or shared with third parties or affiliates for their marketing purposes.

We may disclose information to service providers that assist us in operating our business and delivering SMS communications when necessary, ensuring appropriate privacy protections are in place. SMS consent is not shared with third parties or affiliates for marketing purposes.

4E. SHARING OF PERSONAL INFORMATION

We do not sell personal information for third-party marketing purposes.

We may disclose personal information when reasonably necessary to:

Process or fulfill customer orders

Provide requested services to our customers

Collaborate with vendors or service providers performing services on our behalf

Process payments securely

Maintain and operate our website and communications systems

Protect our business, customers, or legal rights

Comply with applicable laws, regulations, court orders, or governmental requests

24hrsPrintandSigns.com utilizes cookies and similar technologies to enhance website functionality, remember customer preferences, analyze website traffic, measure performance, and improve the customer experience while ensuring data security.

We may also engage third-party analytics or website-service providers that collect technical information about website visits to safeguard customer information.

Depending on the technologies employed, this data may include:

- IP address

- Browser type

- Device type

- Operating system

- Pages viewed

- Referring website

- Date and time of visits

- General website interaction information

You can control or disable certain cookies through your browser settings. However, please note that disabling cookies may impact the functionality of some website features as outlined in our privacy policy and SMS policy.

At 24Hrs Fast Print & Signs, we are committed to protecting our customers' personal information and ensure that we do not sell or rent this data for profit. Access to customer information is strictly limited to authorized staff members within our company who require this data to perform legitimate business functions relevant to our printing services. 

We may share limited customer information with third-party service providers when necessary to operate our business effectively. This includes payment processors, website or hosting providers, shipping carriers, and technology vendors who assist with order fulfillment. We take data security seriously and ensure that these third parties adhere to our privacy policy. 

Additionally, we may disclose information if required by law, legal processes, court orders, or governmental requests. This action is taken only when it is necessary to protect our company, our customers, or our legal rights, as stated in our SMS policy.

We implement reasonable administrative, technical, and organizational measures aimed at safeguarding customer information from unauthorized access, loss, misuse, alteration, or disclosure. Our commitment to data security is outlined in our privacy policy and SMS policy. However, it is important to note that no website, electronic transmission, storage system, or internet-based service can be guaranteed to be entirely secure. Customers willingly submit information electronically, understanding these risks, especially when utilizing our printing services.

We may retain customer information, including transaction records, order details, communications, and customer artwork, for as long as reasonably necessary to deliver our printing services, support reorders, maintain business records, resolve disputes, comply with our privacy policy and legal obligations, and protect legitimate business interests. 

When the information is no longer required, we may delete, anonymize, or otherwise dispose of it in accordance with our data security practices and business and legal obligations.

When you provide your email address or telephone number, we may use this customer information to communicate with you regarding: quotes, orders, artwork and proofs, payment, production status, pickup or shipping, customer-service matters, reorder reminders, and promotions or special offers, where permitted. We are committed to data security and ensure your privacy policy is respected. You may request to stop receiving promotional communications; however, transactional or service-related communications concerning an active order or business relationship may still be sent as necessary, in accordance with our SMS policy.